If you have experienced or seen poor care, you have a right to complain to the organisation that provided or paid for the care.
By law, all health and social care services must have a procedure for dealing efficiently with complaints.
The way you make a complaint depends on the type of service.
- Complain about the way the Mental Health Act has been used
- Complain about a GP, dentist or eye care
- Complain about a hospital, community or mental health service
- Complain about an adult social care service
- Raise concerns about a service you work for
You should also tell us about the poor care that you have seen or experienced.
Although we are not able to take forward complaints on your behalf, information given to us helps protect others from going through the same experience.
Report an unregistered service
If you think somebody is providing health or adult social care services without being registered with us, please tell us.
Report an unregistered provider
Protecting our staff from violence and aggression
We expect respectful communication and may restrict contact if behaviour becomes abusive or threatening. Read our statement on violence and aggression towards our staff.