The Care Quality Commission (CQC) has re-rated inpatient wards for older people with mental health problems, run by Navigo Health and Social Care CIC in Grimsby, North East Lincolnshire, as outstanding following an inspection on 11 and 12 November.
Navigo Health and Social Care CIC is a non-profit making community interest company. The inpatient wards for older people with mental health problems provides inpatient treatment, and plans discharges for people to move into more appropriate care settings or return home.
The wards are spread across two sites - Konar Ward and Janine Smith Suite are based at the Princess Diana of Wales Hospital, and the Jane Lewington Suite is based at Tees House.
CQC carried out the inspection as part of its ongoing monitoring of services.
CQC has re-rated the service outstanding for being caring, responsive and well-led. It has been re-rated as good for being safe and effective.
Navigo Health and Social Care CIC remain rated as good.
Inspectors found:
- Staff treated people with exceptional compassion and kindness. They also understood their individual needs and supported them in a way that they felt safe and reassured.
- Family members felt that the support and treatment ensured their loved ones maintained their independence and have a voice regarding their wishes around their care and treatment.
- Staff were highly skilled in de-escalation techniques and knowledgeable about how to support people when they were distressed. This was shown by the low use of restraint and rapid tranquilisation.
- The design, layout, and furnishings of the wards supported people’s treatment, privacy and dignity. Also, carers were extremely positive about the facilities.
- Staff supported people with activities within the service, including cinema, beauty parlour, gym and large communal space for events.
- Leaders had the skills, knowledge and experience to perform their roles to a high standard and inspired their staff. They also demonstrated an excellent understanding of the services they managed.
- Leaders created a culture which drove and improved high-quality, person-centred care.
- The service had a strong safety culture, based on openness and complete honesty. There was also clear learning from incidents to help keep people safe.