The Care Quality Commission (CQC) has rated Face Perfect Clinic in Leeds as inadequate and placed it into special measures to protect people, following its first inspection on 24 November and 10 December.
Face Perfect Clinic, run by an organisation with the same name, is an independent nurse-led clinic, which at the time of the inspection provided treatment for hyperhidrosis (excessive sweating), bruxism (excessive teeth grinding or jaw clenching), acne, hormone replacement, and medical weight management.
Since the inspection, leaders have informed CQC that they are no longer providing hormone replacement and medical weight management services.
During the inspection, CQC identified a breach of regulation relating to how the service is managed.
CQC has rated the areas of safe, effective and well-led as inadequate. Caring and responsive are rated as good.
The service has been placed in special measures which involves close monitoring to ensure people are safe while Face Perfect Clinic make improvements. Special measures also provides a structured timeframe so services understand when they need to make improvements by, and what action CQC will take if this doesn’t happen.
Inspectors found:
- The service didn’t have adequate systems in place for identifying, acting on, and learning from incidents to help keep people safe.
- Leaders didn’t ensure that policies were always clear and included sufficient information for prescribers to follow safely.
- The service didn’t have appropriate processes to identify and manage risks to people as they moved between care services. There was also no evidence that staff communicated with people’s GP about their care.
- The service didn’t have evidence to show that staff discussed risks, complications or side effects with people, or support them to live healthier lives.
- Leaders didn’t ensure clinical records for people were accurate and included all relevant information to keep them safe.
However:
- The service had appropriate infection prevention and control measures in place.
- Staff treated people with kindness, empathy and compassion and respected their privacy and dignity.