The Care Quality Commission (CQC) has upgraded the rating of Newson Clinic in Stratford-upon-Avon from good to outstanding following an inspection in October 2025.
Newson Clinic, run by Newson Health Limited, is a private clinic providing consultations, treatment and advice by experienced clinicians specialising in the treatment of perimenopause, menopause, premenstrual syndrome (PMS), premenstrual dysphoric disorder (PMDD) and other women’s hormone health conditions.
The clinic offers in-person and virtual appointments to women across the UK and from other countries and has two clinic locations in Stratford-upon-Avon and London. CQC carried out the inspection in response to concerns raised about the service.
Following this inspection, CQC has upgraded the ratings for how effective and well-led the service is from good to outstanding. How safe, caring and responsive it is, have again been rated good.
Greg Rielly, CQC deputy director of operations in the midlands, said:
“During our inspection of Newson Clinic, we found a service committed to supporting women with care that met their needs and helped them achieve their goals. Strong leadership backed this up, supporting staff well and demonstrating an excellent understanding of the service.
“Most people told us their care and treatment had improved their quality of life. Staff listened to them and treated them with kindness and respect, while providing enough information to help them make informed decisions about their care and treatment.
“We found staff considered women’s individual needs to make care as effective as possible. They asked women to identify three personal goals ahead of their appointment, which meant staff could prioritise and explore these in depth during the consultation. This improved the understanding between the doctor and the person receiving care, and helped staff align care with people’s expectations. Staff also kept clear, detailed and accurate records of people’s care, which included information on their medical history, examinations and treatments.
“It was encouraging to hear how leaders valued the wellbeing of staff and made sure their voices were heard. Staff told us they worked well as a team and there was a supportive environment. Leaders also valued diversity in their workforce and ensured there was equality and equity for staff.
“To help give people the best experience possible, staff worked closely with healthcare partners to ensure people experienced consistent care, especially when moving between services. They also referred people to other services when appropriate to support their care.
“Leaders and staff at Newson Clinic should be proud of the positive findings in our report.”
Inspectors found:
- The service had processes in place to report incidents and identify opportunities to improve. Leaders encouraged staff to report concerns, which helped create an open culture.
- Staff knew how to safeguard women from abuse and identify those who may be at risk. When one woman shared details of financial abuse she was experiencing, staff liaised with her NHS GP provider about the concern, which resulted in a positive outcome for her.
- Staff knew how to respond when people needed urgent attention. The service had a senior clinician in place every day to take calls and hold same-day appointments for people who needed urgent advice and support.
- Leaders made sure the facilities and equipment at both clinics were well-maintained and appropriate for the people they treated.
- The service supported people to access the service by providing a range of appointment options, including face-to-face, phone or secure remote consultations.