Supporting documents: new provider registration applications

You need to send the right supporting documents with your application. This section explains what they must contain.

What all documents must include

Every document must include:

• your business name
• the name of the person responsible for the policy
• the date it was created
• the date it will be reviewed

You must also make sure every document:

• is complete and relevant
• does not contain personal information about service users or members of the public
• has up to date references to legislation or guidance, with working links
• is consistent with your other policies
• is accessible to your staff, people who will use your service and their representatives

If you choose to use a third-party template, make sure it suits your service type. For example, a template for residential care will not work for home care applicants.

Guidance on specific documents

We also provide detailed guidance on what each type of document should contain. Check which documents you need for your application, then read the guidance for each one.

• Business continuity plan
• Business plan and financial forecast
• Complaints policy
• Consent policy and procedures
• Environment risk assessment
• Equality, diversity and human rights policy and procedures
• Evidence of legal occupancy
• Financial viability statement
• Fire risk assessment
• Floor plan (sometimes called 'layout')
• Gas and electrical safety certificates
• Governance and quality assurance policies
• Infection prevention and control policy
• Legionella risk assessment
• Medicines management and prescribing policy (including transportation of patient medication)
• Planning permissions
• Positive behaviour support policy
• Public and employer liability insurance quote or certificate
• Recruitment policy
• Restraint policy
• Safeguarding policy and procedures
• Service user guides
• Staff training plan
• Statement of purpose