The Haynes Clinic Limited Also known as Chicksands

Updated 2 March 2026

We assessed The Haynes Clinic on 15 December 2025.

The Haynes Clinic is a residential substance misuse service, which opened in 2009. The service provides residential rehabilitation, detoxification, and a holistic therapy approach to addiction, that includes supporting people to access the 12-Step principles of Narcotics Anonymous and Alcoholics Anonymous. People using the service engage in 1 to 1 therapy, family relationship groups and group therapy sessions. People self-refer and are privately funded. The Haynes Clinic includes a therapy unit known as ‘the clinic’ and 3 residential houses. The clinic provides treatment for up to 18 people. People engaged in a therapy programme held at the clinic in Chicksands, Monday to Friday between the hours of 9am to 5pm. At all other times, including weekends, people reside in 1 of the houses completing written exercises as part of their programme, attending groups in the community, maintaining relationships with family and having personal time to themselves. The houses run as small therapeutic communities with all clients and staff sharing the household duties. At the time of inspection, the service had a registered manager and a nominated individual.

The Haynes Clinic is registered with the Care Quality Commission to provide:

Treatment of disease, disorder or injury

Accommodation for persons who require treatment for substance misuse.

We assessed the service to review the progress made against the warning notices that were served on the provider following the inspection in July 2025. We found that the service had made some improvements but had not fully met the actions of the warning notices.

Following the inspection visit on 15 December 2025, the CQC sent a Letter of Intent to the service. A Letter of Intent means CQC considered using potential urgent enforcement action. We asked the service to respond and submit an action plan as to how they would improve the quality and safety of care. The service submitted their action plan and volunteered to pause admissions for 3 weeks until the actions were in place. Following review of the action plan the CQC were assured enough to not use urgent enforcement action.

At this assessment we identified breaches of regulations: 12 Safe Care and Treatment and 17 Good Governance.

We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 24 November 2025

We assessed The Haynes Clinic on 15 December 2025.

The Haynes Clinic is a residential substance misuse service, which opened in 2009. The service provides residential rehabilitation, detoxification, and a holistic therapy approach to addiction, that includes supporting people to access the 12-Step principles of Narcotics Anonymous and Alcoholics Anonymous. People engage in 1 to 1 therapy, family relationship groups and group therapy sessions. People self-refer and are privately funded. The Haynes Clinic includes a therapy unit known as ‘the clinic’ and 3 residential houses. The clinic provides treatment for up to 18 people. People engaged in a therapy programme held at the clinic in Chicksands, Monday to Friday between the hours of 9am to 5pm. At all other times, including weekends, people reside in 1 of the houses completing written exercises as part of their programme, attending groups in the community, maintaining relationships with family and having personal time to themselves. The houses run as small therapeutic communities with people and staff sharing the household duties. At the time of inspection, the service had a registered manager and a nominated individual.

The Haynes Clinic is registered with the Care Quality Commission to provide:

Treatment of disease, disorder or injury

Accommodation for persons who require treatment for substance misuse.

We assessed the service to review the progress made against the warning notices that were served on the provider following the inspection in July 2025. We found that the service had made some improvements but had not fully met the actions of the warning notices.

Following the inspection visit on 15 December 2025, the CQC sent a Letter of Intent to the service. A Letter of Intent means CQC considered using potential urgent enforcement action. We asked the service to respond and submit an action plan as to how they would improve the quality and safety of care. The service submitted their action plan and volunteered to pause admissions until the within the required timeframe. Following review of the action plan the CQC were assured enough to not use urgent enforcement action.

At this assessment we identified breaches of regulations: 12 Safe Care and Treatment and 17 Good Governance.

We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 16 June 2023

Updated 29 September 2021

The service had enough staff. Staff assessed and managed risk well and followed good practice with respect to safeguarding.

• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice.

• The team had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured that staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team.

• Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients in decisions and care planning.

• The service was well led, and the governance processes ensured that its procedures ran smoothly.

However:

• Blood pressure and temperature monitoring for one client on a detox regime was not present within their file. This was not in line with The National Institute for Health and Care Excellence guidance which states close monitoring and review is needed.

• The provider’s accommodation was mixed sex. Bathrooms were not designated for males or females and sleeping areas were not separated for males and females.

• The client’s kitchen area at the clinic where clients could make hot drinks was unclean