Updated 16 March 2026
Transcare Secure Services Ltd is an independent ambulance service operating predominantly in Birmingham and the Midlands area. The service opened in 2018 and the current registered manager has been in place since opening. The registered manager is the owner.
The service transports adults and children over 13 years of age and those detained under the Mental Health Act (MHA) or Mental Capacity Act (MCA). The service provides patient transport from local NHS trusts and independent health providers to other locations such as hospital and places of safety.
This service employs the registered manager, an operations manager, an administrator and Registered Mental Health Nurses (RMN) and health care assistants, both substantive and bank staff.
The service has 2 patient transport vehicles in use.
In the past 12 months, 31 transfers were completed, 5 were planned transfers and 26 were classed as emergency transfers.
Transcare Secure Services was last inspected in June 2024. These key questions were rated as good for safe, caring, responsive and effective and requires improvement for well led. The provider was issued a warning notice for Regulation 17, due to not all staff having an up-to-date Disclosure and Barring Service (DBS) check and staff not being trained in medicines management.
At this assessment all key questions have been rated as good. This meant people were safe and protected from avoidable harm.