Eden House

Updated 6 January 2026

Date of assessment: 24 February, 27 February, and 4 March 2026.

Eden House is a small residential care home supporting up to 5 older people, younger adults, and people with a learning disability or autistic people. There were 5 people living at the service when we inspected.

The inspection was undertaken due to the length of time since we lasted visited the service.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability or autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The provider worked in line with these principles.

People received good-quality care, with strong, person-centred practice reflected across people’s day-to-day experiences. People consistently described feeling safe, settled and genuinely cared for, and there was a warm, homely atmosphere where individuals felt able to be themselves. People’s comments reflected the stability and trust they felt in their relationships with staff.

Caring was exceptional, with people consistently describing staff as compassionate, respectful and attentive to their emotional and practical needs. People experienced meaningful improvements in health and wellbeing, including reduced anxiety, better weight management and strong social connections.

Staff supported people’s independence very well. People described choosing their meals, managing personal routines, volunteering, taking part in community groups and planning future goals such as employment or moving to supported living. Staff worked in line with the principles of Right support, right care, right culture, enabling positive risk-taking and personalised decision making.

Governance processes needed improvement, particularly ensuring audits, risk assessments and care plans were consistently up to date. Although these shortfalls did not affect people’s outcomes, they limited the provider’s ability to evidence oversight and learning. The provider took immediate action during the assessment to address these gaps. These issues did not negatively impact people’s outcomes, which remained consistently positive.

Eden House remained a caring, inclusive and supportive home where people were respected, listened to and empowered to live the lives they chose.

Updated 6 January 2026

People were consistently positive about their experience of living at Eden House. They described it as homely, calm and a place where they felt settled, understood and genuinely cared for. People told us they were happy living at the home and said staff knew them well, understood their histories and health needs, and supported them in a way that made a meaningful difference to their wellbeing.

People said they felt safe and confident that staff would respond promptly if they became unwell or needed help. One person told us when people were ill, “[Staff] always get the doctor.” People trusted staff to support them with their medicines and felt reassured that prescriptions and health appointments were managed without delay. Several people described clear improvements in their health since moving in, including better weight management and reduced anxiety.

People described warm, long‑standing and respectful relationships with staff and with each other. They said staff were kind and patient, and spoke about the service feeling “just like home”. People told us they could talk to staff about worries, such as concerns about friendships, and said staff listened and offered reassurance. One person said they felt lucky to have accepted a place because of the “positive atmosphere”.

Independence, choice and control were strong themes. People told us they were encouraged to do as much for themselves as possible, including cleaning their rooms, managing their own washing, and planning their spending. One person said the best thing about living at Eden House was they had their own space to sleep and relax, with rooms personalised with belongings important to them.

People were active in the home and the community. They described volunteering roles, attending local groups, visiting day centres, and taking part in regular walks, trips and holidays. People also enjoyed crafts, cooking, and planning holidays, including an upcoming cruise. Staff were described as supportive and flexible, working around people’s chosen routines and activities.

People told us they enjoyed mealtimes and were involved in choosing menus and cooking. They described taking turns to prepare meals and adapting food to their preferences. People with specific dietary needs were supported in a personalised way, including with food diaries and gentle encouragement to manage their health conditions.

People felt genuinely involved in decisions about the home. They preferred informal discussions around the dining table rather than formal meetings. People told us they were asked for their views before new staff were appointed and that they had a say in decisions such as décor and household improvements.

Overall, people described a strong sense of belonging and said they would not want to live anywhere else. They told us staff and the provider supported them to think for themselves, helped them plan for their futures and encouraged their independence. People emphasised that Eden House felt like a family home where they were respected, listened to and able to live the lives they chose.