Birkdale Residential Home

Updated 16 January 2026

Date of assessment: 21 January 2026. Birkdale is a residential care home providing support to older people living with or without dementia. The assessment was carried out to follow up on 3 warning notices we issued following our previous assessment.

The provider was previously in breach of the legal regulations in relation to safe care and treatment, safeguarding and governance. The provider was also in breach of the legal regulation relating to notifying us of incidents at the service.

Some improvement had been made; however, the provider remained in breach of the regulations relating to safe care and treatment and governance.

Medicines were not always managed safely. Records were not always signed to confirm prescribed medicines had been administered. Temperatures relating to the safe storage of medicines were not always recorded.

The provider had not ensured sufficient oversight of the service to ensure improvements to governance arrangements had been made. There was no recorded analysis to identify potential emerging themes or trends from incidents.

Staff had created a compassionate and caring culture within the home and knew people’s needs well. People lived in a safe environment where equipment was monitored and maintained. They were supported by enough staff who had been recruited safely and were protected from the risk of infection because the environment was kept clean.

The provider had good links with external healthcare services and worked well with them. Feedback received from external healthcare professionals was positive. They reported staff had a clear focus on achieving positive outcomes for people.

In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
 

Updated 16 January 2026

While people and their relatives expressed satisfaction with their care, our assessment found elements of care did not meet the expected standards.

People and their relative’s felt people were supported safely, and staff were caring and kind. People told us staff were respectful, helpful and fun. People and relatives told us they had been involved in the development and review of their care records.

Relatives spoke highly of the care their loved ones received and were informed about any concerns with their family member, including incidents and falls. One relative told us, “The care here, it's always been top notch.” Relatives told us they were kept updated by staff on their loved ones’ health and on future plans within the home.