The Dental Surgery - Hawthorn Drive

Updated 16 December 2025

We carried out this announced on-site inspection on 4 February 2026.

We found the practice had met all regulations.

The practice had mostly effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The Dental Surgery - Hawthorn Drive is in Ipswich and provides NHS and private dental care and treatment for adults and children.

A portable ramp was available to provide step free access to the practice. Car parking spaces were available, including dedicated parking for disabled people, near the practice.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 12 staff, of which there was 1 dentist, 1 visiting oral surgeon, 6 dental nurses including 4 trainee dental nurses, 1 dental therapist, 1 dental hygienist, 1 receptionist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection.

Updated 16 December 2025

The provider carried out regular patient feedback surveys. On the day of our inspection, we saw patient feedback from 1 patient and reviewed feedback from patient surveys and online comments. We noted responses from patients, all of which provided a wholly positive view of the dental team and care provided by the practice.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients said when they were prescribed medicines, sufficient information was given.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.