Updated 26 September 2025
We carried out this announced on-site inspection on 3rd February 2026
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Westerham, Kent and provides private dental care and treatment for adults and children.
The practice could not offer step-free access due to the lay out of the building and the listed building status; there were car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 13 staff, of which there were 3 dentists, 4 dental nurses, a dental therapist, a dental hygienist, a receptionist, 2 support staff and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses, the receptionist and the practice manager.
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 11 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included,
“Staff are supportive, empathetic and calming”
“Professional, personal and kind”
“Excellent dental care, with a focus on prevention”
“The level of care I have received was exceptional”
“All of the staff are wonderful”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.