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Coghlan Care Ltd

Overall: Good read more about inspection ratings

Chroma House, Shire Hill, Saffron Walden, Essex, CB11 3AQ (01245) 698968

Provided and run by:
Coghlan Care Ltd

Latest inspection summary

On this page

Our current view of the service

Good

Updated 16 February 2026

Coghlan Care Ltd is a domiciliary care service registered to provide personal care to people living in their own homes. We carried out a comprehensive assessment from 18 February to 9 March 2026 and covered all key questions and quality statements. This is the first assessment of the service.

At the time of our assessment there were 4 people receiving a regulated activity. The Care Quality Commission (CQC) only inspects where people receive a regulated activity, which at this service was personal care. Personal care is help with tasks related to personal hygiene. Where the service does provide personal care, we also consider any wider social care provided during our assessment.

At this assessment we found Coghlan Care Ltd offered a good, consistent service to people. The provider demonstrated strong leadership, governance, and a proactive safety culture built on openness and honesty. Systems were in place to monitor incidents, complaints, and risks, with lessons learned shared with staff. Safeguarding processes were kept up to date, and staff were confident in raising any concerns.

There were enough staff to support people, who were suitably trained in their role. Recruitment processes were in place for the employment of staff. Infection prevention and control processes were monitored, and people were supported to manage their medicines safely. Care delivery was effective, evidence-based, and regularly reviewed. Outcomes were monitored to drive improvement. People were able to consent to their care and support.

The service worked in partnership with people and their families to plan and deliver care tailored to people's individual needs and preferences. Care plans were person centred and clear for staff to follow. Staff spoke positively about their work, their role and the support provided by the registered manager.

 

People's experience of the service

Updated 16 February 2026

People were happy with the care and support they received from Coghlan Care Ltd. Staff were kind and caring; treated people with respect and they felt safe with them. People and their family members were involved in planning their care. Surveys and reviews were held to obtain their views and good outcomes for people were reported. A family member told us, “The care workers are lovely, kind and patient with my [relative]. They are very caring and respectful.” Another family member said, “I feel confident that if [relative] should require extra help in the future, Coghlan Care will be there for the next step of their journey.”