Our current view of the service
Updated
4 November 2025
Date of Assessment: 9 February 2026 to 12 February 2026. Park Medical Centre is a GP practice and delivers service to 11,593 patients under a contract held with NHS England. The National General Practice Profiles states the practice patient’s ethnicity to be: White, 97.73%, Asian, 0.76%, Mixed, 0.23%, Black,0.10%, Other, 1.18%. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the decile 6 of 10. The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
People's experience of the service
Updated
4 November 2025
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services.
There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback. The PPG met virtually as well as face to face and its membership had increased to around 17 members. They reported that they felt valued by the practice team who listened to their views and provided feedback in respect of any improvements made. The PPG maintained an information board in the practice waiting area, displaying various health promotion and awareness initiatives available to patients.
The feedback received directly from 3 patients to the Care Quality Commission via ‘Give Feed Back on Care’ highlighted consistently exceptional care and service from the practice team. A GP was singled out for praise for their compassion, professionalism, and unwavering support during a difficult time for their family. Staff across the practice were described as helpful, responsive, and dedicated, always going above and beyond. The online triage system was noted as fast, efficient, and easy to use, contributing to a highly positive experience.