- Dentist
HA1 Dental
Report from 5 December 2025 assessment
Contents
Judgements
Our view of the service
We carried out this announced, on-site inspection on 3 February 2026.
We found the practice had not met all regulations.
The practice had some systems to identify risks related to fire safety. However, risks identified were not always managed effectively.
Recruitment policies reflected current legislation, however, the policies were not always adhered to.
Oversight of continuous professional development was not fully effective.
The practice did not always handle complaints effectively.
Staff provided care and treatment in line with current guidance.
Staff had the skills, knowledge and experience to carry out their roles.
HA1 Dental is in the London Borough of Harrow and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 9 staff, of which there were 4 dentists, one of whom was the provider, and 5 dental nurses who also covered administrative duties. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist who was the provider and 3 dental nurses.
The provider was not complying with Regulation 17 Good governance. Full details of the regulation the provider was not meeting are within the inspection report.
We have asked the provider for an action plan in response to the concerns found at this inspection.
People's experience of this service
On the day of our inspection, we saw patient feedback from an audit conducted by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice. Staff were described as “professional” and “patient” and patients consistently commented positively on the value for money. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.