- Care home
Ridgemoor Road
Report from 8 December 2025 assessment
Contents
Ratings
Our view of the service
Date of inspection: 10 17 January 2026 Ridgemoor Road is a care home providing accommodation for person’s who require nursing or personal care for up to 8 people. At the time of our visits there were 7 people living at the service. The service is based over 2 bungalows which are situated next door to each other. The service provides support to older and younger people and people with a learning disability and Autistic people. At our last inspection the service was in breach of legal regulation. At this inspection enough improvements had been made, and they were no longer in breach of legal regulation. During the inspection we assessed all quality statements under the key questions of safe, effective, caring, responsive and well led. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities which most people take for granted. This inspection was carried out in part in response to concerns received about temporary staff and the number of staff working at night, we found these concerns had been addressed appropriately by the registered manager. People were supported by staff who had received the appropriate training and understood how to keep them safe and protect them from avoidable harm. People were supported to maintain their independence and staff ensured their dignity was maintained. We observed there were sufficient staffing levels to meet people’s needs. Accidents and incidents were investigated, and actions were taken to learn from these to reduce the risk of reoccurrence. People’s needs were assessed, and care plans were reviewed regularly. People received their medicines as prescribed, and systems were in place to manage the safe supply and disposal of medicines. However further improvements were required by maintaining consistent open dates on medicines and regular reviewing of ‘as and when required’ protocols. The registered and senior managers were open and honest and took action during the inspection process where improvements were needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There were effective systems and processes in place at all levels to monitor the quality of care provided and drive improvements. Staff told us they were listened to and were well supported and were encouraged to share ideas.
People's experience of this service
We spoke with 5 people and 4 relatives about their experience of the care provided at Ridgemoor Road. We also carried out observations of staff interactions with people and the care delivered. People, relatives and representatives all shared positive feedback on the care and support provided to people at Ridgemoor Road. A relative told us, (Person) has got a better lifestyle and only thanks to these carers at Ridgemoor, years ago it was a different story and thank goodness it's moved into a time where people care. (Person) is helpless without a carer and there's a lot of people who need support and the dedication that these carers give. They are brilliant, I take my hat off to them, I really do”. Another relative told us, “They (staff) always seem to take time out for them, even when they are poorly, they ring me straight away. I can go there anytime, and (person) always say to me “I love it here; I love it here.” I know they are happy; I think the care is good for them”. The provider demonstrated they were working within the principles of ‘Right support, right care, right culture’ guidance’ and people were fully involved in the service. People were offered support to maintain their independence. Staff facilitated visits to the local and wider community and sourced activities which were meaningful and person centred. Relatives/representatives told us they felt people were safe and could approach either the staff, seniors or the registered manager if they had any concerns or complaints and these would be listened to.