During an assessment of Termination of pregnancy
Date of assessment: 12 September 2025. This was the first inspection of this service since it was registered with CQC in the spring 2024. Therefore, this was a fully comprehensive inspection, covering all five domains.
We found staff were very caring and kind and were passionate about working at the service. Learning from incidents was used to make improvements. Managers ensured there were enough staff with appropriate skills to keep women safe. The clinic was clean, and staff ensured women were treated in a safe environment. Staff provided care following up to date national guidance and obtained consent in line with best practice. Staff adapted appointments in order to meet the needs of women. Women could receive treatment at a day and time that suited them. Managers were appropriately trained and supported teamworking between staff. Staff felt able to raise concerns and stated action would be taken by senior managers. Managers used effective governance systems to manage and mitigate risk and maintain oversight of the service.
However, the signing in process at reception did not protect women’s confidentiality. The services numbers of women returning for repeat terminations was less than the national average, however, the figure remained high at 38%. There was no formal pathway for reviewing and supporting women having a repeat termination. There were leaflets for children’s immunization directly outside treatment rooms and the waiting area overlooked the children’s play area, which had the potential to be insensitive to women attending the service.