During an assessment under our new approach
Date of assessment: 19 February to 6 March 2026.
Primrose Healthcare Services Ltd is a domiciliary care agency providing personal care for people in their own homes. At the time of our assessment, 50 people using the service were in receipt of the regulated activity of personal care.
This is a service used by autistic people or people with a learning disability but is not registered as a specialist service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the service was working in line with this guidance.
Staff were aware of their responsibility to safeguard people from the risk of harm and abuse, and the provider ensured any incidents were learnt from to prevent reoccurrence. Risk assessments and care plans were in place to inform staff of people’s health conditions, care needs and the environment they would be providing care in. These were updated on a regular basis to ensure information about people was up to date. There were appropriate numbers of safely recruited and knowledgeable staff, who were proud of the care they delivered to people. Staff encouraged people to remain as healthy and independent as possible and respected their rights under the Mental Capacity Act 2005.
Staff felt the management team were approachable but knew how to whistle blow to external authorities should the need arise. Regular quality audits were completed to identify any shortfalls so these could be resolved. There were close working partnerships with external professionals in order to provide holistic care to people. The registered manager sought to gather feedback from people and staff on regular occasions, and rectified any concerns raised in a timely manner.