The Care Quality Commission
  • Doctor
  • GP practice

The Densham Surgery

Overall: Good read more about inspection ratings

The Health Centre, Stockton On Tees, Cleveland, TS18 1HU (01642) 672351

Provided and run by:
The Densham Surgery

All Inspections

During an assessment under our new approach

Date of Assessment: 23 January 2026. The Densham Surgery is a GP practice and delivers service to 3,763 patients under a contract held with NHS England. Data from the National General Practice Profiles shows that 88.30% of the practice population is White and 7.72% is Asian, with the remainder made up of other ethnic minority groups. Information published by the Office for Health Improvement and Disparities indicates that the level of deprivation within the practice population is in the third decile (3 out of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
Since the last inspection, the practice had made improvements and is no longer in breach of regulations in relation to good governance

During an assessment under our new approach

Date of Assessment: Site visit on 11 December 2024. The Densham Surgery is a GP practice located in Stockton-on-Tees. It delivers service to nearly 4000 patients under a contract held with NHS England. We assessed quality statements across safe, responsive, and well-led key questions.

SAFE: The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated.



RESPONSIVE: People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback.

WELL-LED: Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff understood their roles and responsibilities. However, there were still some gaps in the overview of assurance and some processes were not always effective.

We found one breach of regulation linked to governance. We have asked the provider for an action plan in response to the concerns found at this assessment.

17 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Densham Surgery on 17 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

  • There was continuity of care, with urgent appointments available the same day.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice acted upon feedback from staff and patients.
  • The provider was aware of and complied with the requirements of the duty of candour.

However there were areas of practice where the provider should make improvements:

  • The provider should ensure telephone accessibility is improved, enabling patients to contact the practice.

  • The provider should improve accessibility to routine appointments with a GP.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice