- NHS hospital
Worthing Hospital
Report from 3 March 2025 assessment
Contents
Ratings - Services for children & young people
Our view of the service
We carried out this assessment on 18 and 19 June 2024 following information of concern identified during a Mental Health Act 1983 (MHA) monitoring visit. We inspected 20 quality statements across the safe, effective, caring, responsive and well-led key questions and have combined the scores for these areas with scores from the last inspection to give the rating. We found breaches of regulations relating to safe care and treatment, good governance, and staffing. Staff could not always provide safe care and treatment due to staffing levels within the departments. There was a good safety culture where events were investigated, however there was a mixed response from staff about whether learning was shared and embedded. Staff could not always provide safe care and treatment due to staffing levels. Staff were kind, caring and compassionate. People could not always access care and treatment when they needed it. Staff described a poor culture, felt senior leaders were not focused on patient care and did not listen when staff escalated safety concerns. However, the service had a defined management structure with clear lines of accountability and most staff described a supportive culture at local level.
People's experience of this service
Feedback from patients and any family or carers with them were generally positive about staff treating them with warmth and kindness and providing effective care and treatment. Patients were not always triaged within 15 minutes of arrival to the emergency department and some patients, especially those with mental health needs, often waited for long periods of time before being assessed, transferred or discharged to an appropriate setting. People said they did not feel anxious about raising concerns. Most said communication with them was good.