The Priory Hospital Hayes Grove

Updated 6 March 2026

The Priory Hospital Hayes Grove is a 37 bedded, independent hospital that provides support and treatment for people with mental illness, eating disorders and people recovering from drug and alcohol addictions. This report is only in relation to the eating disorder unit at the hospital.

We carried out a comprehensive assessment of The Priory Hospital Hayes Grove eating disorder unit on 13th and 14th January 2026.

The unit was for both male and female patients aged 18+ who required inpatient care for specialist services for people with eating disorders.

The Priory hospital Hayes Grove was last inspected by the CQC in April 2021. The service was rated overall good. For the eating disorder services, Priory Hospital Hayes Grove was rated requires improvement for Safe and there was one breach of regulations in place around the assessment and management of some physical health risks. At this current inspection, we found this has been addressed and Safe is now rated good.
At this assessment we rated the ward as good in all areas of Safe, Effective, Caring, Responsive and Well-Led care.
We spoke with 9 members of staff, 5 patients and 3 carers. We also reviewed the care and treatment records of 6 patients.

Updated 11 December 2025

We carried out a comprehensive assessment of The Priory Hospital Hayes Grove eating disorder unit on 13th and 14th January 2026.

The unit was for both male and female patients aged 18+ who required inpatient care for specialist services for people with eating disorders.

The Priory hospital Hayes Grove was last inspected by the CQC in April 2021. The service was rated overall good. For the eating disorder services, Priory Hospital Hayes Grove was rated requires improvement for Safe and there was one breach of regulations in place around the assessment and management of some physical health risks. At this current inspection, we found this has been addressed and Safe is now rated good.

At this assessment we rated the ward as good in all areas of Safe, Effective, Caring, Responsive and Well-Led care.

We spoke with 9 members of staff, 5 patients and 3 carers. We also reviewed the care and treatment records of 6 patients.

Updated 7 June 2021

Our rating of this service stayed the same. We rated it as good because:

• The service provided safe care. All ward environments were clean, well equipped, well furnished, well maintained and fit for purpose. The wards complied with guidance in relation to mixed sex accommodation. Work was being undertaken to further reduce the number of ligature points in individual bedrooms on Lower Court ward.

• The service controlled infection risk well. Staff kept themselves, equipment and the premises clean. They used control measures to prevent the spread of infection.

• Clinic rooms were fully equipped, with accessible resuscitation equipment and emergency drugs that staff checked regularly.

• The service had enough staff with the right qualifications, skills, training and experience to keep patients safe from avoidable harm and abuse and to provide the right care and treatment. Ward managers could adjust staffing levels dependent on the acuity of the ward. The service had a recruitment and retention action plan to address the high number of nurse vacancies which were being managed through locum agency staff.

• The service assessed, managed and reviewed individual patient risk appropriately. Patients were involved in managing risks to their care. They responded promptly to sudden deterioration in patients’ physical and mental health.

• Staff monitored patients’ symptoms of withdrawal using a nationally recognised assessment tool. When clients were admitted for alcohol or opiate detoxification, they were prescribed medicines from standard prescribing protocols. Staff made patients aware of harm minimisation and the risks of continued substance misuse. Safety planning was an integral part of recovery plans. The service provided a comprehensive range of group and individual therapy to support patient’s recovery.

• Staff understood how to protect patients from abuse and the service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

• Staff had access to all electronic and paper information needed to deliver patient care. Records and care plans were individualised, clear, accurate, up to date and completed in a timely manner.

• The service used systems and processes to safely prescribe, administer, record and store medicines. Staff regularly reviewed the effects of medicines on each patient’s mental and physical health.

• The service had a good track record on safety. Staff recognised incidents and reported them appropriately. Managers investigated incidents and shared lessons learned with the whole team and the wider service.

• The service provided care and treatment based on national guidance and evidence of its effectiveness. Comprehensive mental and physical health assessments were completed on admission to the service. Care plans were personalised, holistic, included the patient’s views and were regularly reviewed and updated. Staff monitored patients’ physical healthcare, took appropriate action when needed and supported them to live healthier lives. Outcome measures were used to measure the effectiveness of treatment programmes.

• The service made sure staff were skilled and competent for their roles. Managers appraised staff’s work performance and held regular supervision meetings with them. The service provided mandatory and specialist training in key skills to all staff and made sure everyone completed it. Managers provided an induction programme for new staff.

• Staff from different disciplines worked together as a team to benefit patients. The service had effective relationships with relevant teams in the organisation and with external teams, professionals, and organisations.

• Staff cared for patients with compassion and kindness. Patients were partners in their care. Where appropriate families and carers were involved.

• Staff treated patients with compassion and kindness, respected their privacy and dignity, and understood the individual needs of patients. They actively involved patients and families and carers in care decisions.

• The service treated concerns and complaints seriously, investigated them and learned lessons from the results, and shared these with the whole team and wider service.

• The service had managers at all levels with the right skills and abilities to run the service effectively. Morale was high and staff were positive about their leadership. Staff were supported, felt valued and felt they could raise issues of concern and would be listened to by the management team.

• Managers operated effective governance processes, throughout the service. Robust performance management systems were in place to ensure the quality of the service was monitored and actions were in place to constantly drive improvement.

Updated 7 June 2021

Our rating of this service stayed the same. We rated it as good because:

• The service provided safe care. All ward environments were clean, well equipped, well furnished, well maintained and fit for purpose. The wards complied with guidance in relation to mixed sex accommodation. Work was being undertaken to further reduce the number of ligature points in individual bedrooms on Lower Court ward.

• The service controlled infection risk well. Staff kept themselves, equipment and the premises clean. They used control measures to prevent the spread of infection.

• Clinic rooms were fully equipped, with accessible resuscitation equipment and emergency drugs that staff checked regularly.

• The service had enough staff with the right qualifications, skills, training and experience to keep patients safe from avoidable harm and abuse and to provide the right care and treatment. Ward managers could adjust staffing levels dependent on the acuity of the ward. The service had a recruitment and retention action plan to address the high number of nurse vacancies which were being managed through locum agency staff.

• The service assessed, managed and reviewed individual patient risk appropriately. Patients were involved in managing risks to their care.

• Staff understood how to protect patients from abuse and the service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

• Staff had access to all electronic and paper information needed to deliver patient care. Records and care plans were individualised, clear, accurate, up to date and completed in a timely manner.

• The service used systems and processes to safely prescribe, administer, record and store medicines. Staff regularly reviewed the effects of medicines on each patient’s mental and physical health.

• The service had a good track record on safety. Staff recognised incidents and reported them appropriately. Managers investigated incidents and shared lessons learned with the whole team and the wider service.

• The service provided care and treatment based on national guidance and evidence of its effectiveness. Comprehensive mental and physical health assessments were completed on admission to the service. Care plans were personalised, holistic, included the patient’s views and were regularly reviewed and updated. Staff monitored patients’ physical healthcare, took appropriate action when needed and supported them to live healthier lives. Outcome measures were used to measure the effectiveness of treatment programmes.

• The service made sure staff were skilled and competent for their roles. Managers appraised staff’s work performance and held regular supervision meetings with them. The service provided mandatory and specialist training in key skills to all staff and made sure everyone completed it. Managers provided an induction programme for new staff.

• Staff from different disciplines worked together as a team to benefit patients. The service had effective relationships with relevant teams in the organisation and with external teams, professionals, and organisations.

• Staff cared for patients with compassion and kindness. They respected their privacy and dignity, and understood the individual needs of patients. They actively involved patients and families and carers in care decisions.

• The service treated concerns and complaints seriously, investigated them and learned lessons from the results, and shared these with the whole team and wider service.

• The service had managers at all levels with the right skills and abilities to run the service effectively. Morale was high and staff were positive about their leadership. Staff were supported, felt valued and felt they could raise issues of concern and would be listened to by the management team.

• Managers operated effective governance processes, throughout the service. Robust performance management systems were in place to ensure the quality of the service was monitored and actions were in place to constantly drive improvement.